Rangkaian PAKEJ

 

What is Rangkaian PAKEJ?

PAKEJ paves the way for a seamless customer experience and wider coverage of last-mile delivery. Pick Up Drop Off services are one of the key initiatives that provide greater flexibility and accessibility to consumers. It is a collaboration between e-Commerce players or the marketplaces, couriers, and parcel locker providers to provide an interoperable platform available for use by all courier players to improve the adoption of Rangkaian PAKEJ.

A Rangkaian PAKEJ point is a location, often a local shop or retail outlet, that offers a parcel pick-up and drop-off service as part of a wider network of Rangkaian PAKEJ points. It allows parcels to be picked up or dropped off at locations where a trusted member of a Rangkaian PAKEJ network receives them.

The advantage of Rangkaian PAKEJ is customers will have the flexibility to receive their parcel at their convenience. Rangkaian PAKEJ indirectly reduces the possibility of customers being exposed to parcel contamination and damage. Choosing Rangkaian PAKEJ point counters or locations as an address instead of a home address will keep touchpoints to a minimum.

Rangkaian PAKEJ also supports the improvement in Quality of Service (QoS) by ensuring optimal quality of delivery services for customers i.e., packages delivered and received in good condition, and promotes contactless delivery as a safer option. Customers will be able to track their packages using a dedicated online application or through the courier service provider’s website in ensuring timely delivery.

Every initiative within PAKEJ is crucial to ensuring a high-quality service and delivery experience for customers, while also optimising a well-integrated last-mile delivery system.

Pick Up Drop Off (PUDO) Services

Rangkaian PAKEJ service providers are commercial entities that offer Pick Up Drop Off services that allow packages to be picked up and delivered at selected locations. Consumers can also choose to send their parcels either through collection at the parcel box or at the counter.

Through Rangkaian PAKEJ, issues such as package delivery failure due to the absence of the recipient at home can be overcome by offering the convenience to the consumers to pick up and receive the packages at any time and location.

How does Rangkaian PAKEJ work?

Enhance the quality of service (QoS) and provide seamless, sustainable coverage to all Malaysians.

Existing Storefront

Convenience type stores located near residential areas that provides counter for parcel collection and drop-off by the consumers.

Technology Company

Technology that provide data driven network for Rangkaian PAKEJ services players i.e storefront counters, transportation companies, fulfilment centers and retailers. By leveraging on the technology i.e mobile apps, web-based, and SMS; consumers are able to retrieve and drop-off the parcel in hassle free

Integration

Rangkaian PAKEJ technology that allows the consumers to direct and control their parcel movements and select preferred PUDO points.

The Benefits of Rangkaian PAKEJ

 

Can act as ‘second home address’ to enable the parcels to be received at any time and anywhere in a safe manner by the recipient

To promote digital lifestyle – cashless payment, paperless technology, and QR code adoption

Simplify parcel collection and sending for commuters and home-based individuals

Upholding consumer safety and privacy

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Digital service that is more efficient and trusted to address the issue of late and missed parcel delivery due to the absence of recipients at home

To increase the visibility of services by the industry players as well as to promote their services for access by the potential customers

To promote green technology by reducing carbon emissions

Rangkaian PAKEJ Service Providers

 

kex express
citylink
collectco
dhl
gdex
j&t
mbe
ninjavan
parcelhub
parcel 365
pos malaysia
skynet worldwide express
xen
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